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Terms & Conditions
A. ROLE

We provide Shared Cab services & Private Cabs to individuals and groups in a safe, reliable, and convenient manner.

We ensure that the vehicles are well-maintained and meet safety standards to provide a comfortable and secure ride for the passengers.

We Offer convenient and affordable travel options to meet the needs of the customers, including various vehicle types and payment options.

We hire trained and licensed drivers who are knowledgeable of local traffic regulations and can navigate efficiently through the city.

We also maintain a responsive customer service to respond to inquiries, complaints, and requests for assistance.

We comply with local regulations and requirements, such as licensing, insurance, and safety standards.

B. LIABILITY OF BIGWAY CABS

Timely departure or arrival of the bus.

The conduct of Bigway's employees, representatives or agents.

The condition of the Cab, seats etc. not being up to the customer's expectation or as per the description provided by Bigway Cabs.

Cancellation of the trip due to any reasons.

Loss or damage of the baggage of the customer.

The Driver changing a customer's seat for any reason whatsoever.

Driver informing a wrong boarding point for the issuance of the booking confirmation voucher, or changing such boarding point eventually with or without any notification to Bigway Cabs or the User.

Driver using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the Cab.

C. RESPONSIBILITIES OF THE USERS

Users are advised to call the Cab operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip.

At the time of boarding the Cab, Users shall furnish a copy of the booking, and any valid identity proof like Aadhar card, passport, PAN card or voter identification card or any other identity proof issued by a government authority.

Users are required to reach the boarding place at least 10 minutes before the scheduled departure time.

All tickets issued shall be non-transferable.

D. CANCELLATION OF BOOKINGS

Cancellation of bookings can be done either through the User’s login in the Bigway Cabs mobile application, or by calling on the customer care number.

Any cancellation is subject to such cancellation charges as mentioned on the booking.

E. QUALITY ASSURANCE REFUNDS

If a customer experiences unsatisfactory service due to vehicle condition, driver behavior, or any other service-related issue, Bigway Cabs encourages customers to report the incident immediately.

Upon verification of the reported issue, [Your Company Name] may, at its discretion, offer a partial or full refund to the affected customer.

Refunds will be processed within 10 business days from the date of the cancellation or reported issue.

Refunds will be issued using the same payment method used for the original booking.

E. RESCHEDULING OF BOOKING

Rescheduling (i.e. change of date of travel) of the tickets can be done through the User’s login in the Bigway Cabs mobile application, or by reaching out to the customer support team.

Rescheduling is an option provided only for Selected Time or Routes. The policy for the same shall be available on the e-booking.

Rescheduling a ticket is subject to charges as mentioned on the e-booking. Fare difference, if applicable, shall be borne by the customer. However, if the fare of the rescheduled booking is lower than the current fare, the fare difference shall not be refunded.

Rescheduling a ticket can be availed only once per booking, if applicable. Once the travel date change option is availed, the booking cannot be further cancelled.

Tickets are non-transferrable and the originally booked passengers are to travel upon such rescheduling.

F. RESPONSIBILITIES OF THE USERS

Users are advised to call the Cab Driver to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip.

At the time of boarding the Cab, Users shall furnish a copy of the confirmation booking voucher, and any valid identity proof issued by a government authority.

Users are advised to check the booking confirmation SMS or email and re-initiate a booking in case of incorrect details immediately. Any loss, consequences and damages for any delay that may be caused to the User due to this shall be borne by the User.